Contacts
Telephone Support
Euphonix USA & Canada Technical Support
Western USA & Canada
For third party CS Series support, please contact Advanced Musical Electronics, 8665 Venice Blvd. West Los Angeles, CA 90034. (310) 559-3157 (advancedmusical@ca.rr.com). www.advancedmusical.com (Mon-Fri 10am-6pm, Sat 12pm-5pm)*
* Please note that this is a third party support provider, with no relationship to Avid Technology Inc. Avid Technology Inc bears no liability or responsibility in respect of services provided by Advanced Musical Electronics, who operates under separate terms and conditions of trading, to which Avid Technology Inc is not party.
Technical
Brandon Cammack [brandon.cammack@avid.com]
Field Service Engineer
(650) 922-0644
Technical & Operational
Ozzie Sutherland [ozzie.sutherland@avid.com]
Application Specialist
(818) 941-9991
Eastern USA & Canada
Technical & Operational
H.G. Hollans [hhollans@avid.com]
Manager Customer Service and Support
(615) 394-4248
James Tunnicliffe [james.tunnicliffe@avid.com]
Product and Technical Specialist
(973) 220 1622
Euphonix HQ - Mountain View, CA
Product Development
Eddie Jones [edward.jones@avid.com]
Product Manager Professional Products
Model One & Model Two HDCD Processor Support
Dave Peck [david.peck@avid.com]
(650) 237-1747
Technical
Duane Takahashi [duane.takahashi@avid.com]
Field Service Engineer
(650) 237-1663
H.G. Hollans [hhollans@avid.com]
Manager Customer Service and Support
(615) 394-4248
European Technical Support - Europe, Russia, Middle East, Africa & India
UK Technical Support
Technical & Operational
For third party CS Series support, please contact Ian Brown on +44 (0)7814 396 425 (ibrown@cs-servicecentre.co.uk). *
* Please note that this is a third party support provider, with no relationship to Avid Technology Inc. Avid Technology Inc bears no liability or responsibility in respect of services provided by Ian Brown, who operates under separate terms and conditions of trading, to which Avid Technology Inc is not party.
Mark Rose [mark.rose@avid.com]
Field Service Engineer +44 7790 952 585
Richard Morson [richard.morson@avid.com]
Product Specialist
+44 (0)7801 606 374
For European Countries outside UK check distributor listings for support info
For Pacific Rim Countries check distributor listings for support info
Euphonix Pacific Rim Support (Based out of Australia)
David McClure
Product & Technical Specialist [david.mcclure@avid.com]
+61-(0)407-526-023
Japan
Technical & Operational Support:
+81-3-3505-6138
[tsjp@avid.com]
E-mail Questions
Equipment Warranty
A 15-month warranty period is provided with all new System 5 and Max Air consoles. MC and System 5-MC products carry a 12-month warranty.
Warranties for older equipment (subject to status) are also available.
Technical Support
Through a comprehensive range of technical support services, Euphonix Customer Support strives to deliver a fast and effective resolution to your needs:
- Technical Training
- Factory and On-site Repairs
- Software release and documentation
Our knowledgeable, factory-trained service staff is available year-round to help you with the equipment that you buy from Euphonix. Let us make sure that you get the highest return on your investment and know that you can always count on us to be available to you when you need us the most.
Operational Support
Part of our service includes operational training and we have experienced engineers who specifically handle this aspect of support. Each office has staff to help get engineers up and running on the systems and to help with operational questions. Euphonix can also quote for formal training of larger groups. Click on the links in the left margin for operation manuals and information for each product.
Feature Request and Bug Reporting
Feature requests and bug reports should be emailed to Eddie Jones [edward.jones@avid.com]. Please include as much information as possible about the equipment and application that you think may help us, including model number, software version, and mixer model.